FAQs
About Bloom Health and Wellness
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Where is Bloom Health and Wellness located?
We are conveniently located right off of I-35 in Hillsboro, Texas, next to Braum's.
215B I-35 NW, Hillsboro, Texas 76645
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What sets Bloom Health and Wellness apart from other clinics?
We believe that health care should revolve around decisions that patients make between themselves and their healthcare provider, not what the third party providers or the fee-for-service model dictates because of cost, time, or convenience. We believe that medical decision making should be evidence-based, in the context of the patient, their family, and their community, without the interference of outside interests. Our model allows more time to get to know you, which we believe is critical to developing relationships and making appropriate decisions for wellness, medical care, and chronic care management.
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Can I get a same-day appointment?
Yes! Same-day appointments are available for members only.
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What age patients does Bloom Health and Wellness accept?
Short answer: everyone! We see everyone of all ages. Young, old, everyone in between.
Primary Care
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What is Direct Primary Care or DPC?
Simply put, DPC is a return to medicine the way it used to be. Instead of the fee-for-service model, where you may be charged copays and expensive office visit charges, direct primary care uses a membership model to cut down on wait times, reduce the cost and burden of health care, and allow you to spend time and build a relationship with YOUR provider, both in person and virtually. It’s a simpler approach to care, so that you can get what you need, when you need it.
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So is this concierge medicine?
While direct primary care provides concierge-level care (better access to your provider and less rushed visits when you see them), concierge medicine practices still bill insurance for each visit and charges an additional fee on top of insurance, simply for access to the provider. That fee can be several hundreds of dollars to tens of thousands of dollars per year.
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Can I still benefit if I don't need to see a provider frequently?
We believe that access to your doctor is invaluable, especially for questions that could be simply answered or addressed by someone who knows you, preventing a visit to the emergency department or hospital or a search on Dr. Google. We do however design care around "wellness" and want to become your partner in an overall wellness and and prevention care plan. Access to care includes virtual visits, texting, emailing in addition to in-person visits. Virtual care is provided on an unlimited basis and included in the monthly fee. Because you will not be burdened with co-pays, and with our accessible schedules, the appointment process is streamlined and not rushed as it is in the current model. Individuals with high deductibles or who are uninsured especially can benefit from a direct primary care practice.
Clinical Services
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Do you offer after-hours care?
Our provider is available for after hours care by phone, and can help to address your needs as well as direct your care to the appropriate venues when needed. For urgent needs, you can call our Urgent phone line to speak with your provider. If immediate care is needed, an after-hours appointment can be arranged. There is a $25 fee for after-hours phone calls.
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What are the costs for things like bloodwork, medications, and imaging?
One of the beauties of DPC is full price transparency. We have personally worked with local labs to ensure you the lowest cash price possible. Patients are able to get most, if not all, of their medications using one of the widely available discount programs (like GoodRx) at costs lower than some insurance co-pays. If imaging or off-site care is needed, our office will communicate with the off-site center to get the best cash pay price available for you.
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How can I contact my provider?
Your provider is available to you via phone call, text, email. All messages sent during business hours are answered as promptly as possible, usually within and hour, but often even sooner. After-hours text messages and emails are answered the next business day. If an urgent need arises after normal business hours, call the Urgent Line for an immediate response.
Membership & Insurance
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What does monthly membership cover?
The monthly membership covers unrestricted, transparent, open access to our healthcare providers . We're just a call, text, email, or same day office visit away. There is no one between you and your provider. We are the ones that answer the phone, not an answering service. How cool is that?
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Do you accept health insurance?
No, our care is based on our monthly fee structure. No billing of insurers or third parties is undertaken, which allows us the freedom in our business model to provide the kind of care that we believe will make the difference in quality, patient satisfaction, and cost. With the reduction in paperwork for us, it allows us to focus on care, which improves provider satisfaction as well, and allows us to do the work we were trained to do.
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Do I still need insurance?
Commercial insurance is not required, but additional coverage is highly recommended. While we believe that better access to care and a better relationship with your provider lessens the need for specialty services, we believe it is important to have coverage for complex conditions, procedures, imaging, emergency visits and hospitalizations that would require higher levels of care that could be expensive and can be covered under insurance plans. Plans that work best with our model include catastrophic plans, high deductible plans, and PPO plans and cost-sharing organizations. Cost-sharing organizations, such as Zion and Sedera, are excellent low cost options to ensure that you will be covered in emergencies or if severe illness occurs.
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If I have Medicare, can I still join?
Certainly. You will have to sign a waiver that will declare that neither you nor your provider will bill Medicare for our services, but Medicare will be available to you for medications, procedures, hospitalizations and other things that are prescribed by our practice.
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What if I need to cancel my membership?
Situations change, we get it. Not a problem at all. We just ask you give us 30 days notice so we can tie up any loose ends and give you a chance to find another provider. If you pay quarterly or annually, you will be immediately refunded the remaining balance, no hard feelings whatsoever. We want you to do what is best for you, whether that is through our practice or somewhere else. The number one priority is your health.
